Refund policy
Aura Solaris Return & Refund Policy
At Aura Solaris, we want you to love your new gear! Every single t-shirt and sweatshirt in our store is custom-printed to order just for you. Because we do not keep inventory or a warehouse, we use a specialized policy to keep our independent business running smoothly.
30-Day Happiness Guarantee (Damages & Defects)
If your order arrives damaged, has a blurry/misaligned print, or you received the wrong size or item by mistake, we will make it right!
If your order arrives damaged, has a blurry/misaligned print, or you received the wrong size or item by mistake, we will make it right!
- You have 30 days from the date of delivery to notify us of an issue.
- To request a free replacement or full refund, simply email us at [Insert Your Support Email] with your order number and a clear photo showing the damage or printing error.
- There is no need to mail the damaged item back to us—just snap a photo, send it over, and our responsive team will handle the rest.
Cancellations & Address Modifications
Because our system automatically forwards orders to our printing partners to ensure fast production times, we can only cancel or modify an order (such as changing a size or shipping address) within 2 hours of placement. Please double-check your shipping details at checkout.
Because our system automatically forwards orders to our printing partners to ensure fast production times, we can only cancel or modify an order (such as changing a size or shipping address) within 2 hours of placement. Please double-check your shipping details at checkout.
Exchanges & Buyer's Remorse
Because every item is printed specifically for you when you purchase it, we cannot accept returns, refunds, or exchanges due to buyer's remorse, changing your mind, or accidentally ordering the wrong size.
Because every item is printed specifically for you when you purchase it, we cannot accept returns, refunds, or exchanges due to buyer's remorse, changing your mind, or accidentally ordering the wrong size.
- Please refer to the Size & Fit Guide available on every product page to ensure you order the perfect fit.
- If you prefer a loose, cozy, or oversized look for our sweatshirts, we highly recommend sizing up 1 to 2 sizes.
Lost or Stolen Packages
Aura Solaris is not responsible for packages that are marked as "Delivered" by the shipping carrier but are missing. If your tracking link says your order was delivered but you cannot find it, please contact your local postal service directly to file a claim.
Aura Solaris is not responsible for packages that are marked as "Delivered" by the shipping carrier but are missing. If your tracking link says your order was delivered but you cannot find it, please contact your local postal service directly to file a claim.
If you have any questions, concerns, or just want to check on your order, reach out to our team at hello@aurasolaris.shop. We are here to help and ensure you have a wonderful experience!